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Chatbots Market Trends Include Generative AI Hybrid Retrieval And Omnichannel Deployment
The Chatbots Market Trends show rapid adoption of generative AI to improve conversational quality and handle a wider range of user questions. However, a major trend is hybrid design: combining retrieval-based answers from approved knowledge sources with generative summarization and natural phrasing. This reduces hallucination risk while keeping conversations flexible. Omnichannel...
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